_{Frequently Asked Questions [FAQ]}

_{1. Why am I getting the intimation to seek a refund?}

_{As per our records, you hold a PPI wallet with Hip Bar Pvt Ltd (HipBar). HipBar has since been acquired by CRED and renamed as Dreampurse Technologies Pvt Ltd. Dreampurse Technologies (formerly known as Hip Bar Pvt Ltd) is updating its business model and unable to continue it’s previous wallet services. We're reaching out to ensure you can conveniently claim any remaining balance through a refund.}

_{2. What is Dreampurse / CRED relation to HipBar?}

_{CRED group has acquired Hip Bar Pvt. Ltd. and the company is renamed as Dreampurse Technologies Pvt. Ltd.}

_{3. When will HipBar be back?}

_{Our company has transitioned to a new business model, and it's currently not possible to resume our previous operations. We're working to relaunch with an innovative, customer-centric approach. We appreciate your understanding and support during this transition.}

_{4. Why are you asking for bank and KYC details if the business is not operating?}

_{To process your refund from the wallet balance, we need your updated bank and KYC details, as per RBI regulations. This is necessary since direct refunds to the original source accounts are not feasible at this moment.}

_{5. Are you closing down the business?}

_{We are not closing down but restructuring our business model. As part of this process, we want to ensure that any outstanding wallet balances are refunded to our valued customers.}

_{6. What if I don't have all the information needed for KYC?}

_{KYC requires basic identification and address proof. If you're missing some documents, please reach out to our customer support team for guidance on alternative solutions.}

_{7. I have money in my Gift wallet, can I get a refund?}

_{No, refunds cannot be initiated from your Gift instruments.}

_{8. How do I request a refund from my wallet?}

_{To request a refund, please follow one of these methods:}

_{Option 1: Using this Online Form}

_{- Simply fill out and submit this refund form with the required details.}

_{Option 2: via existing HipBar Mobile App:}

_{- Log-in and navigate to 'My Account.'}

_{- Select 'Get Help' and provide the following information:}

 _{1. Bank Account Number}

 _{2. Bank Name}

 _{3. Branch Name}

 _{4. Bank IFSC}

 _{5. PAN ( if PAN is not available, please attach Form 60)}

 _{6. Attach any one of the Officially Valid Document (OVD):}

     _{a) Aadhar (kindly redact / mask the first 8 digits of your Aadhaar number before upload)}

     _{b) Driving License}

     _{c) Passport}

     _{d) Voter ID.}

_{Once submitted, you'll receive a confirmation email with a ticket number for your reference.}

_{9. How long does it take to receive a refund from my wallet?}

_{Refunds are typically processed within 5 working days. The exact time may vary due to factors like payment methods and verification requirements. We endeavor to complete refunds promptly.}

_{10. Can I transfer my wallet funds to another person's account or transfer my HipBar wallet balance to my CRED account balance?}

Your HipBar wallet balance can only be refunded to your own bank account. Transfers to other accounts or CRED balances are not possible.

_{11. Can I seek refund of funds into my joint Bank account?}

_{Yes, you can seek a refund into a joint bank account where you are one of the holders.}

_{12. Why should I provide my bank account details and my KYC for processing the refund?}

_{Since the transactions are over a year old, we require your bank details and KYC for verification purposes to comply with RBI guidelines for refund processing.} 

_{13. I have not received refund money in my bank account yet.}

_{Refunds are processed within 5 working days. If you haven't received it within this timeframe, please contact us at support@dreampurse.in / support@hipbar.com with your registered mobile number for assistance.}

_{14. Is there a deadline to apply for a refund?}

_{There is no official deadline to apply for a refund from your HipBar wallet. We encourage customers to submit their refund requests at their earliest convenience to ensure a smooth and timely processing of their remaining balance.}

15. What if I choose not to claim my refund from the HipBar wallet?

We urge you to seek refund of your HipBar wallet balance and outstanding balance may be subjected to certain procedures after a specified time period.  However we respect your decision and should you change your mind in future, you can easily seek a refund through our website or the HipBar mobile app.